You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We are currently only shipping to the UK online. Contact us if you are outside the UK.
|Order Value||Shipping Cost|
|£20 - £49.99||£5.95|
|£50 and over||£8.95|
We use Royal Mail and couriers where appropriate. Goods are usually shipped within 3 working days of receiving the order. Delivery times vary.
Collect From Store
You may collect from our store during normal opening hours free of charge. Please bring your receipt with you as proof of purchase.